Thank you for shopping with us at Photo-sree, We want you to be completely satisfied with your purchase, and we understand that sometimes things may not go as planned. If for any reason you are not happy with your photo frame or your order, this Refund and Returns Policy outlines your rights and the process for returning products or requesting a refund.
Please read this policy carefully, as it covers the return eligibility, the steps for returning products, and the conditions for refunds.
1. Eligibility for Returns
We offer a return and refund policy to ensure you are satisfied with your purchase. However, to qualify for a return, your product must meet the following criteria:
- Condition: Must be need open box video. It should be returned with all the original packaging, including any tags, labels, and accessories.
- Time Frame: You can request a return or refund within 7 days from the date of delivery. After this period, we may not be able to accept returns or offer refunds.
- Proof of Purchase: A receipt or proof of purchase must be provided to process your return.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or refunded. These include:
- Personalized Photo Frames: Any custom-made or personalized photo frames (frames with custom engravings, printed messages, or specific photo placements) are non-returnable unless they arrive damaged or defective.
- Sale or Clearance Items: Items marked as “Final Sale” or purchased through promotions and discounts may not be eligible for returns or refunds, unless otherwise stated.
3. Return Process
If your product meets the return eligibility criteria, you can follow these steps to return it:
- Contact Us: Please contact our customer service team at [Your email address] or [Your phone number] within 7 days of receiving your order to initiate the return process. Be sure to provide your order number, a brief description of the issue, and any photos of the product if it’s damaged or defective.
- Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
- Pack the Product: Carefully pack the photo frame in its original packaging, along with any accessories and documents, to ensure it is returned safely.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective, damaged during transit, or the wrong item was sent. We recommend using a trackable shipping service to ensure the return package reaches us securely.
4. Damaged or Defective Items
We take great care in packaging our products, but if your photo frame arrives damaged or defective, we sincerely apologize. In such cases, you are eligible for a full refund or a replacement product. To initiate the return for a damaged or defective item:
- Please notify us within 7 days of receiving your order, providing clear photos of the damage or defect.
- We will offer a full refund or ship a replacement product at no additional cost to you. You will not be responsible for return shipping fees for damaged or defective items.
5. Refund Process
Once your return is received and inspected, we will process your refund. Refunds are issued in the original payment method used for the purchase. Please note:
- Refund Timeline: It may take 5–10 business days for the refund to appear on your bank or credit card statement, depending on your payment provider’s processing time.
- Restocking Fees: In some cases, we may apply a small restocking fee (up to 15% of the purchase price) for certain returned items, depending on their condition.
6. Exchanges
If you prefer to exchange your product for another item instead of requesting a refund, we will be happy to assist you. However, please note that exchanges are subject to product availability. If the desired item is unavailable, we will process a refund instead. To initiate an exchange:
- Follow the same return procedure as outlined above.
- Once we receive the returned item, we will ship the new item to you at no additional shipping cost.
7. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible. If the order has already been shipped, we may not be able to cancel it. However, if the order is still being processed, we can cancel it and issue a full refund.
8. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with your return or refund, please don’t hesitate to get in touch with our customer service team:
- Email: photosree2024@gmail.com
- Phone: +91 7890988785
- Address: Dighara,Duttapukur,Barasat
We are here to help and ensure that your shopping experience is as smooth as possible.
Thank You for Choosing Photo-sree
We hope you enjoy your photo frame, and we are committed to providing the best quality Photo print and Photo frame. If you are ever unhappy with your purchase, please let us know, and we’ll do our best to make it right.